{"id":69,"date":"2006-10-18T12:13:00","date_gmt":"2006-10-18T16:13:00","guid":{"rendered":"http:\/\/onlineappsdba.com\/?p=69"},"modified":"2007-10-04T14:55:21","modified_gmt":"2007-10-04T18:55:21","slug":"troubleshoot-oracle-apps-web-server-and-login-issues","status":"publish","type":"post","link":"https:\/\/onlineappsdba.com\/index.php\/2006\/10\/18\/troubleshoot-oracle-apps-web-server-and-login-issues\/","title":{"rendered":"Troubleshoot Oracle Apps Web Server and Login Issues"},"content":{"rendered":"<p>If you are accessing this page directly without looking at previous post on Web Server log files &amp; basics then my suggestions are that you first go through link<\/p>\n<p><a href=\"https:\/\/onlineappsdba.com\/index.php\/2006\/10\/15\/oracle-apps-web-server-apache-login-troubleshooting\/\"><strong>https:\/\/onlineappsdba.com\/index.php\/2006\/10\/15\/oracle-apps-web-server-apache-login-troubleshooting\/<\/strong><\/a><\/p>\n<p>Now by looking at error_log, jserv.log, mod_jserv.log you can find out error message &amp; depending on error message you can try Metalink or Search engine for related error message encountered by others in past.<\/p>\n<p>Most of the issues happen because of change so try to focus on what changed recently ( See if anything related to change is related) . Once you get first page <a href=\"http:\/\/hostname.domain:port\">http:\/\/hostname.domain:port<\/a><br \/>\nthen there are few automated tool, scripts to check login issues.<\/p>\n<p>If you don&#8217;t get first page even i.e. <a href=\"http:\/\/hostname.domain:port\">http:\/\/hostname.domain:port<\/a> then focus on <strong>error_log. error_log_pls in Apache\/Apache\/logs and jserv.log , mod_jserv.log in Apache\/Jserv\/logs<\/strong><\/p>\n<p>Once you get first page then when you try to login to application &amp; login is not working then this can be because of number of reasons. In order to understand this you need to understand request flow in Apps . I posted about request flow in August and you can check link at<\/p>\n<p><a href=\"http:\/\/becomeappsdba.blogspot.com\/2006\/08\/oracle-applications-request-flow.html\"><strong>http:\/\/becomeappsdba.blogspot.com\/2006\/08\/oracle-applications-request-flow.html<\/strong><\/a><\/p>\n<p>In order to authenticate your user against database in FND_USER table this request is passed from core Apache Module to mod_pls ( plsql) and it uses few files like wdbsvr.app in Apache\/modplsql\/conf $CONTEXT_NAME.dbc , tnsnames.ora in 806\/network\/admin\/$CONTEXT_NAME , GUEST user &amp; few other file so focus on these files &amp; directories &amp; see what changed recently. These are quite important and thats why you often these <a href=\"http:\/\/teachmeoracle.com\/interview.html\"><strong>questions in apps dba interview<\/strong><\/a> .<br \/>\nLot of you discussed about <strong>difference between GUEST &amp; APPLSYSPUB<\/strong> account ( Both are Public User accounts with very basic access for authentication ). These both are defined in .dbc file under <strong>FND_SECURE<\/strong> one for Thin JDBC connection &amp; another for Thick client .<\/p>\n<p>If you can&#8217;t login to oracle application by clicking on login link , check if<br \/>\n&#8212; dbc file in FND_SECURE is correct.<br \/>\n&#8212; <strong>APPL_SERVER_ID<\/strong> in dbc file matches with server ID in <strong>FND_NODES<\/strong> table against respective Server<br \/>\n&#8212; <strong>GUEST\/ORACLE<\/strong> password is correct &amp; user is not end dated<br \/>\n&#8212; APPS password is correct in <strong>wdbsvr.app<\/strong> file<br \/>\n&#8212; Check <a href=\"http:\/\/hostname.domainnamel:port\/pls\/$SID\">http:\/\/hostname.domainnamel:port\/pls\/$SID<\/a> and see if package fnd_web can ping &amp; you get output in screen from <strong>FND_WEB.ping<\/strong> with correct database_id ( and check if there is correct dbc file in FND_SECURE with name <strong>$DATABASE_ID.dbc<\/strong> )<\/p>\n<p><strong>There is JSP tool test to find most of issues via <\/strong><br \/>\n<a href=\"http:\/\/host.domain:port\/OA_HTML\/jsp\/fnd\/aoljtest.jsp\">http:\/\/host.domain:port\/OA_HTML\/jsp\/fnd\/aoljtest.jsp<\/a><\/p>\n<p>Apart from this if you have Metalink access there is very good note at metalink which you can refer<\/p>\n<p>342332.1 Troubleshooting Login Problems in Oracle Applications 11i (11.5.2<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are accessing this page directly without looking at previous post on Web Server log files &amp; basics then [&hellip;]<\/p>\n","protected":false},"author":115,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[42],"tags":[],"class_list":["post-69","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot Oracle Apps Web Server and Login Issues -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onlineappsdba.com\/index.php\/2006\/10\/18\/troubleshoot-oracle-apps-web-server-and-login-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot Oracle Apps Web Server and Login Issues -\" \/>\n<meta property=\"og:description\" content=\"If you are accessing this page directly without looking at previous post on Web Server log files &amp; 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