Service Level Agreement

Service Level Agreement (SLA) In Oracle Cloud (OCI)

Before deploying an application in Oracle Cloud, a customer may want to know what services will be offered by the Oracle Cloud.

For this, an Agreement has been done between provider and customer called SLA.

To know more about this check our blog post at, which covers:

• Overview of SLA in Oracle Cloud

• Oracle SLA Key points

• Control Plane & Data Plane

• Oracle Support Service

• Severity Level in SR

Also, don’t forget to join our FREE Telegram group at and be the first to receive OCI related news and updates.

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About the Author Atul Kumar

Oracle ACE, Author, Speaker and Founder of K21 Technologies & K21 Academy : Specialising in Design, Implement, and Trainings.

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