Exception thrown in UserDB::ReadConfigUIList. Please verify that the Directory Server is running.

I have come across this issue while accessing the Policy Manager/ Access System Consoles. The screen shot is given below.

I have tried the following workarounds for this:

1. Restarting the Identity Server and WebServer will get rid of this issue, but this is not a recommended solution.

2. Here comes the nice solution. Goto the policy manager installation directory and edit the file globalparams.xml (present in PolicyManager_install/oblix/apps/common/bin).

• Search for the entry LDAPMaxNoOfRetries and modify the value as 2 (default is 0).
• Add the below block at the end of the file globalparams.xml

<SimpleList>
<NameValPair
ParamName=”ldapFilterSizeLimitInBytes”
Value=”1600″>

</NameValPair>
</SimpleList>

The same process has to be repeated for components Identity Server and Access Server. Restart the OAM components and WebServer.

Happy troubleshooting!!!!

References:

Metalink Article: 781924.1