OAM Access System Console tabs visible intermittently

Hi all,

I have come across an issue while accessing the tabs in OAM Access System console. The OAM WebPass and Policy manager component based WebServer is clustered. When I login to OAM Access console, sometimes I see the tabs System Configuration and System Management alone and Access System Configuration is invisible. When we refresh the page for few times, the 3rd tab i.e.,   Access System Configuration is visible on and off.

The error it got displayed is as shown below:

The Access System (Policy Manager or System Console) has rejected the login request, this could be due to one of the following reasons: (1) The encryption key is missing or out of date (refer to the documentation for more information), (2) The policy or configuration base (in the DS) is different between the Identity System and Access Systems.

One probable solution is to restart WebServer and OAM Servers. But, in a production environment, this is not recommended.

The other workaround is to add one parameter in globalparam.xml in Policy Manager as shown below. This file is located at $POLICY_MANAGER_DIR/oblix/apps/common/bin.

<SimpleList>
<NameValPair
ParamName=”ldapFilterSizeLimitInBytes”
Value=”1600″></NameValPair>
</SimpleList>

I have restarted the WebServer and OAM Identity & Access servers. Now, I could see the tabs in the Access Console properly.

About the Author Mahendra

I am engulfed in Oracle Identity & Access Management domain. I have expertise on providing the optimized solutions for user provisioning, web access management, Single Sign-On and federation capabilities etc., I am also well versed with complex integrations within Identity Management and other product domains. I have expertise on building demos and implementation experience on products Oracle Access Manager, Oracle Adaptive Access Manager, Oracle Entitlement Server, Oracle Virtual Directory, Oracle Internet Directory etc., Look @ my blog: http://talkidentity.blogspot.com

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