Internal Error in Verification Service for user .getRoleBasedGroupActions: Error while logging into BPEL worklist

BPEL process manager is integrated with Oracle Single Sign-on The BPEL application was working fine until sometime ago and all of a sudden when we attempt to login to BPEL worklist, it is throwing the below error.

Internal Error in Verification Service for user <user>.getRoleBasedGroupActions.

If you need more information, please check with your administrator with the following exception-identifier: “2010/10/01_04:08:16:797_ <user>”

Some links in metalink mentioned that it is a bug in and mentioned to upgrade it to So it is not much helpful.

I logged into OIDDAS console and  can see user existing (and groups associate to that user) as expected. There I noticed that the user is locked.

I unlocked the user by clicking Unlock button in Directory tab of that specific user. When I tried logging into BPEL worklist, it worked like a charm!

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About the Author Mahendra

I am engulfed in Oracle Identity & Access Management domain. I have expertise on providing the optimized solutions for user provisioning, web access management, Single Sign-On and federation capabilities etc., I am also well versed with complex integrations within Identity Management and other product domains. I have expertise on building demos and implementation experience on products Oracle Access Manager, Oracle Adaptive Access Manager, Oracle Entitlement Server, Oracle Virtual Directory, Oracle Internet Directory etc., Look @ my blog:

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