Access Server Exception:Error:Invalid document structure

Today I faced an error while restart the access server. First I have seen an Oracle Access manager operation error while access the protected url. I thought this error occurring because of access server was down. So I’m tried to restart the access server but it’s not coming up. Below error I have seen while restart the service,

[hostname bin]$ ./start_access_server

Using Linux Threading Library.

Access Server started with pid: 16024

[hostname bin]$ Access Server Exception: Error: Invalid document structure

Starting Access Server Watchdog…..

Access Server Watchdog cannot run, because there is no AAA Server to watch.

Again I have tried to restart the service but no luck. I don’t find any error in oblog.log file. The log level is TRACE. I’m totally confused why it happening. After some workaround I got some clue about this issue. My guess is it was happened because of space consumption or any file was corrupted. Based on my guess I have performed some work around.

Workaround are,

1. Check the usage of the disk and I removed the unwanted files.

2. After i tried to start the service but no luck, again finger crossed.

3. And I’m came to know some file has corrupted but I don’t know which was corrupted.

4. Finally I got the file which has corrupted, the file is obaccessclient.xml.

5. So I have replaced the obaccesscleint.xml file from my old backup.

6. After that I have bounced the service this time its came up smoothly.

About the Author sarath

An Oracle Identity and Access Management professional, having working on Oracle Access Manager Single Sign-On implementations, Installation/Configuration of Identity Server, Web Pass, Web Gate, Access Gate, Policy Manager, Access Server, Policy Domains, Authentication /Authorization schemes, Single Sign-On (single and multi-domain), OIM, OVD, OID, OAAM, OIF, High Availability/Failover/ SSL deployment.

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4 comments

eplata says July 4, 2012

Here you can find an other solution

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Amol says July 16, 2013

This error can come because of any configuration file getting corrupted. In my case the file which got corrupted was “obscoreboard_params.xml”

abhi13 says August 16, 2014

I am facing similar error while starting Access Server.

How to find, which file got corrupted?

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