OAAM Login image missing on AuthentiPad (TextPad) Login Screen oaam_images : setDomainEnv.sh

When you integrate OIM/OAM/OAAM (using Advanced Integration via TAP) more information here , username/password is collected by Oracle Adaptive Access Manager (OAAM) and then OAAM passes this username/password to Oracle Access Manager (OAM) for authentication.

To protect users from phishing, pharming and malware, OAAM provides virtual authentication device (VAD)  (TextPad, PinPad, QuestionPad, and KeyPad). Image on TextPad is set by user during registration (first time logon via OAAM)


Image on textPad is presented to user from directory OAAM $ORACLE_HOME/oaam/oaam_images/textpad/*.jpg


Issue – In my environment image on OAAM textPad was missing and I was getting password screen like below

  • From firefox

  • From IE


If you hit problem like this then first thing to check is OAAM Server managed server log file $DOMAN_HOME/servers/[oaam_server1]/logs . To know more about OAAM Server and OAAM Admin Server in OAAM 11g click here

In my case error in OAAM Server logs was

<08-Oct-2012 20:54:45 o’clock BST> <Error> <oracle.oaam> <BEA-000000> <getEncryptedBufferedImage() backgroundFilePath=$base/keypad/200207343-001.jpg not found in classpath>
<08-Oct-2012 20:54:45 o’clock BST> <Error> <oracle.oaam> <BEA-000000> <Error while generating image com.bharosa.vcrypt.auth.keypad.ObjectNotCreatedException: INVALID_INPUT_DATA at com.bharosa.vcrypt.auth.keypad.ObjectNotCreatedException.createInvalidInputDataException(ObjectNotCreatedException.java:20) at com.bharosa.vcrypt.auth.keypad.KeyPadUtil.getEncryptedBufferedImage(KeyPadUtil.java:511) at com.bharosa.vcrypt.auth.keypad.KeyPadUtil.encryptImageToStream(KeyPadUtil.java:726) at com.bharosa.vcrypt.auth.keypad.ImageGenerator.doGet(ImageGenerator.java:96)


and in WebLogic Managed Server startup logs

<10-Oct-2012 22:52:17 o’clock BST> <Warning> <oracle.oaam> <BEA-000000> <assignImageToUser Not a directory=${oracle.oaam.home}/oaam_images>
<10-Oct-2012 22:52:17 o’clock BST> <Error> <oracle.oaam> <BEA-000000> <assignImageToUser No images found in the directory list:[${oracle.oaam.home}/oaam_images]>
<10-Oct-2012 22:52:17 o’clock BST> <Error> <oracle.oaam> <BEA-000000> <assignImageToUser No images found in the directory list:[${oracle.oaam.home}/oaam_images]>


Image location in OAAM is defined by system property bharosa.image.dirlist (Bharosa is name of company that Oracle acquired and renamed production as Oracle Adaptive Access Manager – OAAM)


Value of variable ${orace.oaam.home} is defined in environment variable file $DOMAIN_HOME/bin/setDomainEnv.sh and is set at start-up of OAAM Server Managed Server (More on WebLogic Server startup here)



EXTRA_JAVA_PROPERTIES=” -Doracle.oaam.home=${OAAM_ORACLE_HOME} -Djava.awt.headless=true ${EXTRA_JAVA_PROPERTIES}”



In my case above setting was missing from setDomainEnv.sh file.  Adding these values and restarting OAAM Server weblogic server fixed the issue.



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About the Author Atul Kumar

Oracle ACE, Author, Speaker and Founder of K21 Technologies & K21 Academy : Specialising in Design, Implement, and Trainings.

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Leave a Comment:

Kiran says November 17, 2014

Hi Atul.

We have similar issue with OAAM ps2 version. we have OAM and OAAM integrated environment and 2 node cluster.

we are seeing an issue in loading image in password page. if only one server is up and running individually image is loading properly without any issue.
But issue only comes if we have 2 managed servers are running in cluster.

if you have faced this issue before can you please help us on this.


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