Siebel CRM integration with Oracle Access Manager

Hi Atul,
I really like the solutions that you provide and enlighten us on various technologies that is very hot in the market.

Atul I need your help in freezing our deployment architecture.We have Oracle Web Center 11g as an intranet portal and Sibel 8.1.1 to cater to public sector CRM. We want to integrate Oracle Web Center and Siebel single sign on feature.We have bouth the Oracle FMW 11g product stack.

We are not able to finalize how the Oracle Access Manager components are going to be deployed, where the web gates are to be installed and how the user request is goin to exactly flow like

@ Debajyoti,
First of all credit goes to Shilu for his nice written post.

Assumptions : You are using OAM 10g

For SSO integration with WebCenter and OAM, I am sure you must be installing OHS 11g infront of WebCenter 11g so webgate will go on OHS 11g .

You then need to protect WebCenter URLs via OAM Policy Domains.

I am assuming you have already integrated Siebel with OAM as mentioned above.

Now request flow.

1. User try to access webcenter 11g via OHS url
2. WebGate on OHS will intercept user request and check for valid OAM cookie (obssocokie) since cookie is not present , OAM will ask user for username and password
3. OAM will validate username and password from user data store (OID or AD)
4. OAM’s access server will generate cookie and send it to user’s PC
5. If user is authorized (based on authorization policy in OAM defined by you)then access will granted.

Now same user access siebel protected by same OAM server then webgate on siebel webserver will again check for valid cookie .

User http request will show cookie to access server which it will validate and if user is authorized (based on authorization policy defined) then access will be granted.

I would say learn how OAM function (I am writing book on OAM 11g which will be out in Jun-Jul 2011 so stay tuned)

Till that time check http://onlineappsdba.com/index.php/2007/04/15/access-manager-webgate-request-flow/

@Atul
Thanks for the reply. We are not using OHS as the web tier but rather using Sun Java Web Server 6.1 as the web host. From the compatibility matrix i have verified that Access Manager 10.1.4.3.0 and Web Center 11g and Siebel 8.1 all support Sun Java Web Server.

I haven’t done the integration of Access Manager with Siebel. It would be really nice if you could provide me with any help about the step by step procedure that needs to be done in access manager like how to create a web gate profile , how to provide the preffred host names for that web gate, how to configure the header and all. From Siebel side i am well informed of the changes that needs to be done.

Awaiting for your help Atul,

Regards
Dev

hi atul any comment on this

@ Debajyoti,
At this is minute it is not possible to do step by step instructions for OAM 10g webgate on this blog as I am doing same for my book on OAM 11g .

Check Oracle Installation guide for installing 10g OAM webgate (including creating webgate instance) at http://download.oracle.com/docs/cd/E15217_01/doc.1014/e12493/webgate.htm#CHDBHAAG

I am following step by step procedure that Oracle has given me in order to achieve the integration but i am getting a HTTP 500 Internal Server Error while trying to access the siebel URLprotected in oracle access manager.

My URL string is getting appended with the values like start.swe?WECmd=Start&SWEHo=XYZ but getting the error as mentioned above.
Any suggestions on what might be going wrong

@ Dev,
Which version of siebel application you are using ?

what is version of OAM (10g or 11g) ?

You mentioned that “I am following step by step procedure that Oracle has given me”

Which document you are following ?

I am using Siebel 8.1.1.3 version on sun Solaris Platform. OracleAccess Manager version is 10.1.4.3.0 and it is also on Sun Solaris Platform . My web server is Sun Java Web Server 6.1 on which my web gates are installed.

I am following the Oracle Metalink Article titled “How to Integrate OAM with Siebel v8?”
Metalink Article Id# 801378.1

To brief you about my configuration , I have done a small POC on Oracle Access Manager where i have protected a custom HTML page at the web server through a policy in policy manager. when using basic over ldap authentication scheme and trying to access the protected resource it takes me to the pop up window where when i enter the credentials it takes me the requested URL. Second time when trying to access the same html page it doesn’t ask me any other credentials and directly takles me to the HTML Page becoz of the ObSSO cookie.

Same thing when i am trying to do with siebel setting the HTTP Header in the authentication action, and trying to access my URL it takes me to the pop window. after entering the credentials the URL gets chaged as mentioned in the above post but i get a HTTP 500 Internal Error.

Please help me in this regards
Awaiting your reply on this

Regards
Dev

Hi Atul,

I have requirement like provide SSO for Siebel CRM 8.1.1.11 with Access Manage 11gR2 PS2.

Can you help me in referring the right document.

Thanks
Anera

We are trying to protect Siebel 8.1 using OAM11g; However after login through OAM, when the request is redirected to Siebel -> Siebel application loaded in the browser but the siebel tabs are not getting rendered.

Any pointers will be helpful.

@amol4321

Did you get any solution for the siebel application tab getting rendered issue?

I am facing the same issue.

Thanks,
Rohan Gokarnkar