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Hi!
As I read the manuals a stand-alone OIM allows a user (by means of self-service) to unlock an account (locked because of to many failed login attempts) by answering the KBAs.
But that is not true when integrating OIM/OAM/OAAM?
They have to call the support?
@ Begr,
If OIM/OAM/OAAM is inetgarted properly and if user is locked by 5 failed attempts then user can reset password (and unlock locked account) by clicking forgot password link on OAAM login page (this is second page in OAAM login after username) . OAAM will prompt for answer to challenge question and if user answers correctly then it will reset password and unlock account.
If this doesn’t work for you then look into OAAM and OIM logs and raise SR with Oracle.
Atul
ReplyHi Atul,
I am facing similar issue , After 5 incorrect login attempt account gets locked in OUD but does not get sycn with OIM , The change log number is not getting updated in the reconciliation job. I see much higher change number in OUD . Restarting OUD resolves the issue , but this happened in PROD , any advice on this to find the root cause will he help full.
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